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Our address: 02096, Ukraine, Kyiv, Simferopolska Str, 13a mail@elvis.com.ua
02096, Ukraine, Kyiv, Simferopolska Str, 13a mail@elvis.com.ua
Phones: +38 044 331-43-11 +38 067 468-69-00 +38 099 753-61-15
Monday - Friday from 9.30 to 18.00
Saturday, Sunday weekend
Consulting, receiving orders by phone
and e-mail - a week from 9.30 to 20.00
Go to contacts
+38 044 331-43-11 +38 067 468-69-00 +38 099 753-61-15 Callback

Technical support

Technical support from ELVIS company.
We work alongside the client at all stages: from equipment launch to resolving non-standard situations.

If you need help setting up IP cameras, a recorder, an access control system, or an alarm system, you can always contact the ELVIS technical department. We will advise, provide instructions, remotely test the equipment, and, if necessary, organize service support.

Among the typical requests:
• Checking and configuring IP cameras, video recorders, PoE switches
• Diagnostics and updating of SKD systems (U-Prox, FortNet, STOP-Net)
• Consultations on the operation of Ajax, Satel, U-Prox alarm systems
• Selection and testing of power sources, backup, UPS settings
• Remote connectivity, cloud access, mobile apps

We work only with what is actually installed in Ukraine.
Real technical support is when they explain things clearly and everything works the first time.

Contact us - we'll be in touch.

IMPORTANT! For a prompt and high-quality resolution of the issue when contacting technical support:

  • correctly specify the name of the equipment model;
  • clearly formulate the question;
  • describe the sequence of actions;
  • If you contact us via messengers or email, please attach a screenshot of the error that is causing the question.

Who can advise me regarding equipment?

If you are interested in consulting on equipment selection, it is better to contact one of the consulting managers by phone from the Contacts section.

If you are interested in questions about equipment setup, please call/write to: (067) 468-69-00 (Viber, Telegram, WhatsApp are available).

I purchased equipment from you, but I am having trouble connecting it. Who can I contact?

If you are interested in a simple consultation, it is better to contact the manager who made the shipment by phone from the Contacts.

If you are interested in a complex question regarding equipment setup, please call/write to: (067) 468-69-00 (Viber, Telegram, WhatsApp are available).

Where can I download the equipment manual?

Instructions in electronic form are located in the Instructions tab on the product page (if the instructions are not on the product page, please call/write to: (067) 468-69-00 (Viber, Telegram, WhatsApp are available) - we will send it to you or post it on the product page. Instructions and passports are also included with the equipment and will be available after purchasing the product.

Where can I download software for the equipment?

If there is free software for the product you have chosen, please call/write to: (067) 468-69-00 (Viber, Telegram, WhatsApp are available).