Technical support of ELVIS company.
We work with the client at all stages: from equipment launch to resolving non-standard situations.
If, after purchasing equipment from our company, you need help setting up an IP camera, recorder, access control system or alarm system, you can always contact the ELVIS technical department. We will advise, provide instructions, remotely test the equipment and, if necessary, organize service support.
Among typical requests:
- Checking and configuring IP cameras, video recorders, PoE switches
- Diagnostics and updating of ACS systems (U-Prox, FortNet, STOP-Net)
- Consultations on the operation of Ajax, Satel, U-Prox alarm systems
- Selection and testing of power sources, backup, UPS setup
- Remote connection, cloud access, mobile applications
We work only with equipment purchased from our company.
Real technical support is when it was explained clearly, and everything worked the first time.
Contact us - we are in touch.
IMPORTANT! For prompt and high-quality resolution of issues when contacting technical support:
- correctly indicate the name of the equipment model (can be found in the accompanying documents for the equipment - invoice, fiscal receipt);
- indicate the date of purchase of the equipment (can be found in the accompanying documents for the equipment - invoice, fiscal receipt);
- clearly formulate the question;
- describe the sequence of your actions that you performed with the equipment;
- in case of contacting via messengers or e-mail, attach a screenshot of the error that causes the question.
Who can advise me on equipment?
If you are interested in a consultation on equipment selection, it is better to contact one of the sales managers by phone from the Contacts section.
If you are interested in a question regarding equipment setup, please call/write: +38 067 468-69-00 (Viber, Telegram, WhatsApp available).
I bought equipment from you, but I have difficulties with connection. Who can I contact?
If you are interested in a simple consultation, it is better to contact the manager who shipped the goods, by phone from the Contacts section. If you are interested in a complex question regarding equipment setup, please call/write: +38 067 468-69-00 (Viber, Telegram, WhatsApp available).
Where can I download the equipment manual?
Electronic manuals are located in the Manual tab on the product page (if the manual is not available on the product page, please call/write: +38 067 468-69-00 (Viber, Telegram, WhatsApp available) - we will send it to you or upload it to the product page. Also, manuals and passports are included with the equipment and will be available after purchasing the product.
Where can I download software for the equipment?
If there is free software for the product you have chosen, please call/write: +38 067 468-69-00 (Viber, Telegram, WhatsApp available).
