In accordance with the Law "On the Protection of Consumer Rights", the buyer - a natural person can within 14 days after making the purchase return or exchange the goods purchased from us of appropriate quality for a similar or any other available (given the difference in price). List of exchange and return conditions • the product was not used, there are no traces of operation and installation • no changes were made to the software • the product must only be in the original packaging, the original configuration has been preserved • preserved factory marking To exchange or return the product, you must provide the seller with: • the product is complete • a document confirming the purchase • warranty card (if available) • current account data (provided payment for purchases is made from a current account or card) • data of the document certifying the identity of the buyer: passport, driver's license, student card, pension card, RNOKPP code • the original of the buyer's statement (in paper form or signed with an electronic digital signature), a sample of the statement. The return of the goods is carried out through the delivery service "Nova Poshta" or at the office at the address: Kyiv, st. Simferopolska 13a. Agree all details regarding exchange and return with the manager in advance. You can also fill out a form to exchange or return the product.
Terms of exchange and return
• Return and exchange of goods is possible within 14 days after the buyer receives the goods. • Return delivery of goods is carried out by agreement.
What are good quality products?
Good quality goods include all goods that: have not been used, as well as preserved their appearance, consumer properties, seals, labels, original packaging, as well as documents issued together with the goods.
Do you want to return the product? What shall I do?
In order to agree on the return of the product, you need to call the numbers listed in the "contacts" section. The return of the goods includes the specified data in the TTN upon receipt of the parcel.
Who pays for return shipping?
In case of rejection of the goods, the cost of the delivery service is paid by the buyer, we do not reimburse the costs related to the cost of the goods delivery services, namely: the departure of the courier or the cost of forwarding by a transport company to another city, according to the declaration (TTN).
When will the money be returned?
After receiving and inspecting the goods in our warehouse, within 5 working days, the funds will be returned to the details from which the payment was made, provided that the seller receives the goods and the original application for the return of the goods.
Do you want to exchange a product? What shall I do?
In order to agree on the exchange of goods, you need to contact the seller using the data specified in the "Contacts" section.
Who pays for the exchange shipping?
When exchanging goods, we do not reimburse costs related to the cost of goods delivery services, namely: the departure of the courier or the cost of forwarding by a transport company to another city, according to the declaration (TTN).
When will the product be sent for exchange?
After receiving and inspecting the product that did not suit you, another product of your choice will be sent within 5 working days.
What to do if upon receipt you found damage or received a low-quality product?
If upon receipt of the goods damage to the goods is found, you must draw up an Act on the damage to the goods at the representative of the transport service and inform us of the number of this Act and the quantity of the damaged goods.
Who pays for the return / exchange of a defective product?
In case of detection of low-quality goods, the cost of delivery to both parties is paid by our store.